Data Protection Policy

DATA PROTECTION POLICY
TERZOSTROM TERZOSTROM SA

Generally

Respect for your privacy and the management, protection and security of your personal data are a priority for TERZOSTROM SA. TERZOSTROM (TERZOSTROM) SOCIETE ANONYME BIOTECHNIKI EMPORIKI ETAIREIA (SA) has established this Data Protection Policy, in order to inform you who visit the present website of www.TerZROMTRO COMMERCIAL COMPANY (SA), regarding the type and purpose of the collection and in general processing of your data, their recipients, your rights as well as the way of contacting us for any issue that may arise. concerns in relation to your personal data.

This Data Protection Policy includes:

1. Information about your Personal Data Processor.
2. The type of data we collect about you.
3. The purpose of collecting and processing your personal data and the legal basis for processing it.
4. The security measures we take to protect your personal data.
5. The period of keeping your personal data.
6. Information about your rights and how to exercise them.

Data Processor

THE societe anonyme with the name "TERZOSTROM (TERZOSTROM) SOCIETE ANONYME BIOTECHNIKI EMPORIKI ETAIREIA (SA)", MIKRA THESSALONIKIS, EPANOMIS-PERAIA TURN, no.0, PC 57019.

E-mail: info@terzostrom.gr

Personal data we collect

"Personal Data" is any information that can be used to identify a natural person. TERZOSTROM collects such information when you use, or interact with, it through our website. Specifically:

TERZOSTROM collects, stores and processes the following categories of personal data:

• If you are a visitor / user of our online store and our official accounts on social networks: Through the contact form In our online store, in order to serve any requests and clarifying questions, you will be asked to enter your name and your e-mail address (e-mail). Also, during your navigation in our online store, you may be asked to submit your personal information in order to benefit from certain of our services / benefits. For example, when you provide your consent for promotional communication (newsletter) and news about us you will be asked for your e-mail address (e-mail). In this case, after being informed about the purpose of the processing and before the collection of your data, your explicit consent will be requested.

Also, during your communication with us on the social media of our company (Facebook, Instagram, etc.), you provide us with your personal identification and communication data, which we process on a case-by-case basis and only to serve your request.

In addition, when you create a personal account in our online store, it is necessary to enter your name and e-mail address (email) and a password. Through your personal account you can create your wish list for your favorite products.

If you are a customer or prospect:

When submitting your online order, you must provide us with your name, product shipping address, email, contact phone number and payment details. In addition, as the case may be, in order to complete the purchase we may need your VAT number and tax office. The date of purchase, as well as the method of payment and shipping will be stored during the purchase.

 

TERZOSTROM collects the above data when you provide it through the conclusion of a contract for the sale of our products and when you use our online store (e-shop) for the realization of your purchases.

In particular, regarding the security of payments: the online store of TERZOSTROM (TERZOSTROM) SOCIETE ANONYME COMMERCIAL COMPANY (SA) accepts credit / debit cards Mastercard, American Express, Diners, Visa & Maestro via Security Certificate & SSL Technology (SSL), the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD.

All payments made using a card are processed through the electronic banking service (e-banking) in the electronic environment of the National Bank, which fully supports the 3D Secure security protocol that secures online card payments and uses TLS (Transport Layer Security) encryption ). Your personal information is encrypted at 256bit with SSL (Secure Sockets Layer) protocol. Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

The online store of TERZOSTROM does not collect or store your credit card details in any way, and for this reason you need to re-enter them each time. that you use your credit card for transactions through this site.

In case you become our customer, TERZOSTROM informs you that it wishes to process the data of its customers that were provided to us in the context of a purchase or other transaction. the purpose of direct commercial communication for related products or purposes. In particular, we will process your email and mobile phone to send email, SMS, viber or other multimedia about our products, provided that you do not object to sending such commercial communication.

In these cases where we have collected your email and / or your mobile phone in the context of our legal interest in the promotion and promotion of our products, we can use the above data to optimize the navigation experience. and display ads related to your own preferences on social networking sites.

In case you are our customer and you have accepted the Cookies that record what you have seen in our store or what you have forgotten in the cart, we may send you an email to remind you what you saw and what you left in your cart. In these cases you can request the termination of communication (opt-out) by pressing the delete button (unsubscribe) in the email or in any case by contacting us.

• Data collection by automated means

Furthermore, when you interact with us through this website, certain data is automatically collected by your device or the web browser you use ("cookies"). By using cookies and other similar technologies we collect data about the devices through which you visit our Website, such as for example the Internet Protocol (IP) address, type and version of the browser, operating system and platform and other technology in devices used to access our website, etc., data about the page you logged in from and the page you went to when you left.

For more information on how we use "cookies»And your options, please click here.

 

Legal basis for the processing of your personal data 

The processing of your Personal Data is based on five legal bases:

 

• The execution of a contract in which the party is the consumer or supplier.
• Compliance with legal obligation, when we are required to process your personal data in order to comply with a legal obligation or to provide information to a public body or law enforcement authority.
• The legal interest, in the performance of our lawful activity, in order to ensure its continuity, unless the interest or the fundamental rights and freedoms of the data subject that impose the protection of personal data prevail over it.

• Your consent: in order for your data to be processed, your explicit consent will be requested from the Processor. Your personal data will only be processed if you agree to it. You can withdraw your consent at any time, without retroactive effect, by contacting us at info@terzostrom.gr

 

Why do we use your Personal Data?

Use your data:

- To contact you for issues related to the sale of our products to you.

- To receive your orders, process them, and send the products to you.

- For the management, processing and processing of your payments, including the security of our financial transaction and the issuance of invoices.

- To process any of your complaints.

- For your service as a Member by opening your Account to us.

- For the creation, storage and maintenance of a database with our clientele and its analysis.

- To send you commercial communication via Newsletter, SMS, or other multimedia (VIBER) that concerns news of our Company, products, offers and promotions.

- To analyze your behavior and understand your preferences.

- To understand and analyze the results of our ads and promotions.

- For the processing of your requests such as for example withdrawal, product replacement, etc.

- For the satisfaction of your rights, regarding your personal data.

- For the security of transactions.

- For business analyzes and improvements, such as for the marketing of our products and their optimization, for the optimization of your experience and your service by us in our Online Store, as well as for the adaptation of your experiences in our Online Store.

- For market research, statistical analysis, for the development of marketing strategies and the management of marketing campaigns and to inform you or our partners about possible opportunities to participate in marketing or product promotion initiatives.

- To detect, prevent and deal with fraud or other illegal activities.

- For the protection of rights, assets of ours or third parties.

Other purposes: we may use your data in other ways. In this case, we will provide special notifications for your information when we collect the data, while we will secure your consent before processing, where required. For the realization of these purposes we will collect and generally process only those data that are compatible with the purpose of processing.

To whom do we transmit your personal data?

The personal data we collect may from time to time be passed on to third parties, to whom TERZOSTROM (TERZOSTROM) SOCIETE ANONYME COMMERCIAL COMPANY (SA) entrusts the processing of personal data on behalf of or with whom it cooperates. Particularly:

Data may be transmitted to providers of IT products and / or services and / or support of all kinds of information and electronic systems and networks, to direct mail / courier companies, to law firms, to administrative support service providers.

In special cases, the personal data of the data subjects may also be passed on to third parties:

• To competent supervisory or judicial authorities, if this is required by the current legal framework or by a court decision.

We do not disclose your personal data to third parties outside the European Union in countries where there is no appropriate data protection regime. However, in the event that such a data transfer is required, we will take all possible steps to ensure that your data is treated securely, e.g. using standard data protection clauses (Standard Contractual Clauses, SCC), adopted by the Commission.

Storage Period and Personal Data Security

The data storage time varies from case to case:

• We keep your personal data for the period of time required by law during which the competent public authorities have the right to control TERZOSTROM.
• When the processing is imposed as an obligation by provisions of the current legal framework, as well as for the establishment, exercise, and / or support of legal claims of TERZOSTROM (TERZOSTROM) SOCIETE ANONYME COMMERCIAL COMPANY (your personal companies). data will be stored for as long as the relevant provisions require.
• When your consent is required for a specific treatment [e.g. when you wish to be the recipient of our Newsletters -, your personal data is stored until revoked. Regarding the sending of newsletters until the exercise of the right of objection by you (opt-out).

The process of processing personal data is carried out in a way that ensures its confidentiality. We implement appropriate technical and organizational measures to ensure the appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.

The data you provide to us is protected by appropriate information security techniques to ensure both its secure transmission over the Internet and its secure storage in Information Systems. We require all third parties who may receive your personal data to have the appropriate technical and operational security measures in place to protect your personal data, in accordance with Greek and EU legislation on data protection. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes.

Your rights

Your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection) are as follows:

Right of access data: the data subject's right to receive confirmation from the controller for the processing of personal data and access to a range of information.

Right of correction: the right of the data subject to require the controller to correct inaccurate data as well as to fill in missing data.

Right of restriction processing: the data subject's right to require the controller to restrict processing under certain conditions.

Right of objection in processing: the data subject's right to object to the processing of your data under certain conditions, in particular when it comes to "profiling" or for the purpose of direct marketing.

Right to delete (right to be forgotten): the right of the data subject, when he no longer wishes to process and maintain his personal data, to request their deletion, provided that the data is not kept for a specific legal and declared purpose

Right to data portability: the right of the data subject to receive or request the transfer of his data, in an unreadable form, from one controller to another under certain conditions. However, there are exceptions to the rights of deletion and data portability, in accordance with articles 17 par. 3 and 20 par. 3 of the Regulation and the provisions of articles 31 to 35 of Law 4624/2019.

Right to complain to Personal Data Protection Authority (www.dpa.gr): Furthermore, we know that you have the right to appeal to the Personal Data Protection Authority for matters relating to the processing of your personal data. For the competence of the Authority and the way of submitting a complaint, you can visit its website (www.dpa.gr → My rights → Submitting a complaint), where there is detailed information. Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens, call center: +30 210 6475600, e-mail: contact@dpa.gr.

For any additional information, as well as for the exercise of the above rights, please contact the Data Protection Officer or the Controller at the above contact details. As a rule, your request will be satisfied within one month of receipt. The information, any notification as well as all actions taken under Articles 15 to 22 and 34 of the GDPR, shall be provided free of charge.

Information concerning minors

Our website and services are not intended for use by minors under 13 years of age. We do not collect Personal Data of minors under the age of 15 without the consent of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and you are concerned that your child may have provided us with personal information, please contact us at the contact details above.

Special Data Categories

We ask that you do not disclose to us through the application or via e-mail your banking data, as well as your sensitive personal data. The processing of personal data in this category does not in any way serve the purposes of the processing, as defined above.

Third party content on the website and hyperlinks (Links)

TERZOSTROM (TERZOSTROM) SOCIETE ANONYME TRADE COMPANY (SA) is not responsible for the content and services of other third parties to which it refers through links, hyperlinks or banners such as, including, without limitation, websites eg Facebook, YouTube, Pinterest, Google+). The administrator does not guarantee or control the availability, content and personal data management policy of the site listed with a link. Therefore, for any problem that occurs during their visit / use, you should contact the respective websites that are solely responsible for providing their services. Access through the use of the provided links to the respective website takes place at the sole responsibility of the user.

This privacy statement does not apply to user access to other applications / websites / platforms / software and services. Please see the privacy policies of these applications / websites / platforms / software and services for more information about how they handle your data.

Update this policy

This policy was last updated on 18/01/2022

We may review this data protection policy at regular intervals if we deem it necessary to comply with changes in legislation or for any other reason. The revised data protection policy will take effect from the date of its publication / posting on the website.